Article 1: Purpose

RAWProxy, located at 12 avenue docteur fabre, 06160 ANTIBES, with SIRET number 92764073000010, offers proxy and online browsing services operated by RAWProxy, including access through the website www.rawproxy.io.

This encompasses the use of our platform to securely and privately access online services. The Terms of Service (TOS) and General Conditions of Sale (GCS) aim to establish the conditions for using and accessing the platform. Any individual is considered a "user" as soon as they access the platform or online services.

Article 2: Acceptance and Modification of TOS and GCS

Accessing and using the site are subject to acceptance and compliance with these TOS and GCS. By accessing and using the platform, users declare that they have read and expressly accept these TOS and GCS without reservation or modification of any kind.

These TOS and GCS are fully binding on users. RAWProxy reserves the right to modify the platform, services, and these TOS and GCS at any time without notice, especially to adapt to technical developments or other events. Such modifications will be notified to the user.

Article 3: Contact, SMS, and Marketing

For any questions about our TOS, users can contact us via Telegram or Whatsapp, ensuring quick and effective customer support. We are available to address concerns or provide clarifications regarding our terms and conditions.

Users may consent to receiving marketing notifications via SMS. These communications are intended to inform users about updates, promotions, or events related to our services. Users can unsubscribe from these notifications at any time by following the provided instructions.

Article 4: Registration and Use of Data

Registration is required to access our services. Personal data collected is subject to our Privacy Policy, ensuring appropriate use and protection in accordance with privacy standards. Users are responsible for the confidentiality of their login information.

Article 5: User Obligations, Inspection, and Suspension

By using our services and during registration, users commit to providing accurate information and complying with applicable laws.

Users are informed that RAWProxy reserves the right to monitor user accounts and suspend or delete, without notice, the personal space of any user who violates these terms of use and sale, including but not limited to:

• Unlawful use of the platform.
• Violation of applicable laws and regulations or the rights of third parties.
• Use of proxies to bypass legal restrictions or access prohibited content.
• Engagement in illegal activities such as hacking, spam, or network disruption.
• Voluntarily providing false information during the creation of their personal space.

The deletion of the user's personal space for any of these reasons shall not constitute harm to the user whose account has been deleted. This deletion does not waive any legal actions the publisher may take against the user who violated these rules.

The user retains full civil and criminal responsibility for their actions via the platform. The user expressly undertakes not to use the platform in violation of the above exclusions under the suspension of their account.

Article 6: Liability

RAWProxy undertakes to implement all necessary means to ensure optimal access to the platform and services in accordance with its contractual obligations.

RAWProxy is not responsible for:

• Technical, computer, or compatibility issues with any hardware or software.
• Data or information loss.
• Temporary unavailability of access to the platform or services due to technical problems.
• Cyber attacks or hacking, temporary or permanent deprivation, deletion, or prohibition of access to the internet.

Users waive the right to seek compensation from RAWProxy for indirect damages, such as loss of profit, loss of opportunity, commercial or financial harm, increased overhead, or losses arising from the execution of these terms.

Users are responsible for:

• Protecting their hardware and data.
• Using the site or its services.
• Using third-party applications through services provided by RAWProxy.
• Complying with the letter and spirit of these TOS and GCS.

Article 7: Duration

RAWProxy offers various types of contracts with different durations or subscriptions. Daily contracts have no commitments or subscriptions. Weekly, monthly, semi-annual, or annual contracts automatically renew unless terminated according to these terms.

Article 8: Fees and Payments

Users must subscribe to paid plans to access features from our services. By accepting our paid services, users agree to our payment terms and are responsible for incurred fees according to their chosen plan. Payment information is secure and will not be shared with third parties without consent.

Article 9: Intellectual Property

All rights to the site and its content belong to RAWProxy. Users acquire no rights unless otherwise stated in our terms. This includes respecting copyright and prohibiting copying, modifying, or distributing our content without permission.

Article 10: Ownership of Equipment

It is expressly reminded that the SIM cards provided by RAWProxy remain its property and are not transferred to the user's benefit. RAWProxy is the owner and legal responsible for said SIM cards, and no transfer of ownership occurs during subscription or throughout the contract.

However, the user assumes full responsibility for using the services provided by RAWProxy.

Article 11: Modification

RAWProxy reserves the right to make, at any time and without notice, changes to features, security updates, or service changes to improve the user experience.

Article 12: Termination

For periodic offers, users can terminate the ongoing contract at any time, and the termination will only take effect at the end of the current period.

User termination will not result in any refund unless it occurs within the first 24 hours of subscribing to a periodic subscription (weekly or monthly), in which case a refund is possible, excluding any potential fees.

Similarly, RAWProxy can also terminate the ongoing contract at any time and without notice.

Article 13: Interpretation

These TOS and GCS constitute an indivisible whole. The fact that RAWProxy does not invoke any provision of these TOS and GCS at a given time cannot be interpreted as a waiver of the right to invoke them later.

If any part of the TOS and GCS is found to be illegal, invalid, or unenforceable for any reason, the relevant provisions will be deemed unwritten without affecting the validity of the other provisions, which will continue to apply between users and RAWProxy.

Article 14: Privacy

User privacy is important to us. It is regulated by our Privacy Policy, ensuring the security and confidentiality of personal data in accordance with applicable laws and regulations.

Article 15: Dispute Resolution and Applicable Laws

The contract is subject to French law and interpreted in accordance with it. In case of a dispute, the dispute will be exclusively submitted to the Nice courts, depending on their material jurisdiction, including in cases of summary proceedings, judicial injunction, plurality of defendants, or warranty appeals.

Introduction

Last updated: [01/02/2026]

This Privacy Policy (hereinafter the "Policy") aims to describe how RAWProxy, a company located at 12 avenue docteur fabre, 06160 ANTIBES, registered under SIRET no. 92764073000010 (hereinafter "RAWProxy" or "we"), collects, uses, retains, and protects personal data in the context of using our services and accessing our platform www.rawproxy.io.

By accessing or using our services and platform, you acknowledge that you have read, understood, and accepted this Privacy Policy. We encourage you to read it carefully so that you are aware of how we handle and protect your personal data.

1. Definitions

Personal Data: any information relating to an identified or identifiable natural person (e.g., first and last name, email address, phone number, connection data, etc.).

Processing: any operation or set of operations performed, whether or not by automated means, on Personal Data (collection, recording, organization, storage, modification, use, communication, erasure, etc.).

User: any natural person (or legal entity acting through a natural person) accessing the platform or using RAWProxy services.

Controller: the entity determining the purposes and means of the Processing of Personal Data (here, RAWProxy).

2. Identity of the Data Controller

The data controller is:

RAWProxy
12 avenue docteur fabre, 06160 ANTIBES, France
SIRET: 92764073000010

For any questions regarding this Privacy Policy or the exercise of your rights, you can contact us:

By email: support@rawproxy.io
Via Telegram: @rawproxy

3. Data Collected

3.1 Data provided directly by the User

We may collect information that you provide to us when:

• Creating an account or subscribing to a plan (name, surname, email address, phone number, payment information, etc.).
• Using our services, particularly when filling out forms or contacting our customer service.
• Requesting information via live chat or any other communication channel provided by RAWProxy.

3.2 Data collected automatically

When you browse our site or use our services, we automatically collect:

• Technical data: IP address, browser type, operating system, login credentials, etc.
• Browsing data: pages visited, time spent on the site, clicked links, etc.

3.3 Data collected from third parties

We may also gather certain information from third parties or publicly accessible sources (e.g., payment solution providers, social networks if you use your credentials to sign up, etc.), in compliance with applicable legal and regulatory provisions.

4. Purposes and Legal Basis of Processing

We process your Personal Data for the following purposes:

• Provision and management of our services: Creating and administering your account, managing your subscriptions, billing, customer support. Legal basis: performance of a contract or pre-contractual measures.
• Improvement and security of our platform: Statistical analysis, fraud or cyberattack detection and prevention, handling technical incidents. Legal basis: RAWProxy legitimate interest in ensuring the security and quality of its services.
• Communication and marketing: Sending promotional messages, newsletters, commercial offers by email or SMS, subject to your consent when required by law. Legal basis: your consent or, in some cases, our legitimate interest (within the limits allowed by law).
• Compliance with legal obligations: Retaining and archiving data to comply with legal, regulatory, or administrative requirements. Legal basis: legal obligation.

5. Data Retention Period

We only retain your Personal Data for as long as necessary to fulfill the purposes described above or to comply with our legal obligations. The criteria for determining the retention period include:

• The duration of your contractual relationship with RAWProxy (as long as you have an active account or subscription).
• Legal obligations requiring the retention of certain data (e.g., invoices kept for 10 years under French law).
• Legal prescription periods in case of a potential or actual dispute.

At the end of these periods, your Personal Data will be either deleted or anonymized so that you can no longer be identified.

6. Data Recipients

Your Personal Data is primarily used by RAWProxy. However, we may share it with:

• Our service providers: Payment solution providers, messaging services, hosting services, technical subcontractors (maintenance, analytics, etc.). These third parties process your data on our behalf and under our instructions, within contracts that comply with applicable regulations.
• Competent authorities: Upon legal request, to the extent required by law (e.g., judicial or tax authorities).
• Partners with your consent: If we organize a partnership or a joint operation, you will be clearly informed and can choose to consent to the sharing of your data.

We never sell your personal data to third parties.

7. Transfer Outside the European Economic Area

Whenever possible, we favor storing and hosting your data in France or within the European Economic Area (EEA). If a transfer outside the EEA is required, we ensure that it is carried out to countries with an adequate level of protection or with appropriate safeguards (EU standard contractual clauses, etc.).

8. Data Security

We implement appropriate technical and organizational measures to secure your Personal Data and protect it from unauthorized access, disclosure, loss, or destruction. However, since no system is infallible, we cannot guarantee absolute security. You are also responsible for keeping your login credentials confidential and for using your account responsibly.

9. User Rights

In accordance with applicable legislation (GDPR and French Data Protection Act), you have the following rights:

• Right of access: Obtain confirmation that data about you is being processed and access its content.
• Right to rectification: Request the correction of inaccurate or incomplete data.
• Right to erasure: Request the deletion of your data in certain circumstances.
• Right to restriction of processing: Temporarily limit the processing of your data in certain cases.
• Right to data portability: Receive your data in a structured, commonly used format, or request its transfer to another controller.
• Right to object: Object, for reasons related to your particular situation, at any time to the processing of your data based on RAWProxy legitimate interest.
• Right to withdraw your consent: When processing is based on your consent, you may withdraw it at any time.

To exercise your rights, please contact us specifying your request and providing proof of your identity:

By email: support@rawproxy.io
By mail: RAWProxy, 12 avenue docteur fabre, 06160 ANTIBES, France

You also have the right to file a complaint with the relevant supervisory authority (in France, the CNIL).

10. Cookies and Similar Technologies

Our site may use cookies (text files placed on your device) or similar technologies to collect and store information when you visit our platform, in order to:

• Facilitate and enhance your browsing (session cookies, authentication cookies).
• Perform audience measurements (analytical cookies).
• Remember your preferences and settings.

You can accept or refuse cookies using your browser settings or any cookie management tool that may be available on our site. Refusing certain cookies may affect your user experience.

11. Social Networks and External Links

Our platform may contain links to third-party sites or services (including social networks). We have no control over the collection or use of your data by these third parties and disclaim any responsibility for their practices. We invite you to consult their privacy policies for more information.

12. Processing of Minors' Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data relating to minors. If you are a parent or legal guardian and believe your child has provided us with Personal Data, please contact us so that we can delete this information.

13. Updates to the Privacy Policy

We reserve the right to modify this Policy at any time to reflect legal, regulatory, jurisprudential, or technical developments. In the event of any changes, we will post the new version on our site and will inform you by any appropriate means (notification on the platform, email, etc.). We invite you to regularly consult this page to stay informed of any modifications.

14. Contact

For any questions regarding this Privacy Policy or any other request concerning your Personal Data, you can contact our dedicated service:

By email: support@rawproxy.io
Via Telegram: @rawproxy

Introduction

Thank you for choosing RAWProxy. We strive to provide high-quality proxy and online browsing services. In the event that you are not fully satisfied, this Refund Policy (hereinafter the "Policy") outlines the conditions and procedures for obtaining a refund.

1. Scope of this Policy

This Policy applies solely to subscriptions purchased directly from RAWProxy (through our website www.rawproxy.io), including periodic offers such as weekly or monthly plans. It does not cover any third-party sales or affiliate offers that may be governed by separate terms.

2. 24-Hour Refund Window

Users may request a full refund within the first 24 hours of subscribing to a periodic plan (weekly or monthly) if they are dissatisfied with the service. This 24-hour period begins immediately upon the initial purchase or subscription activation.

Important: Once the 24-hour window has elapsed, no refunds will be granted for any remaining period of the subscription.

3. Exclusions and Potential Fees

In the event that a refund is granted within the first 24 hours, RAWProxy reserves the right to exclude any potential fees (such as administrative or processing charges) from the refunded amount. Where such fees apply, they will be clearly communicated to the User.

Daily usage or one-day passes are generally not eligible for refunds, since they do not fall under the periodic offers with a renewal period.

4. Requesting a Refund

If you believe you are eligible for a refund, please contact our Customer Support within the 24-hour window using one of the following methods:

Email: support@rawproxy.io
Telegram: @rawproxy

Please include your account details, proof of purchase, and a brief explanation of why you are requesting the refund. Our team will review your request and respond within a reasonable timeframe.

5. Termination by RAWProxy

RAWProxy may, at its discretion, terminate any contract or subscription at any time and without notice, in accordance with our Terms of Service. In such cases, refunds may be provided or denied based on the circumstances and timing of the termination, at RAWProxy sole discretion.

6. No Refunds after 24 Hours

Except as expressly provided in this Policy, all payments are non-refundable, and no prorated refunds or credits will be offered for partial subscription periods or unused services after 24 hours have passed since the initial purchase.

7. Governing Terms

This Refund Policy should be read in conjunction with the other relevant provisions of our Terms of Service. In the event of any conflict, the Terms of Service will take precedence.

8. Updates to this Policy

RAWProxy reserves the right to modify or update this Refund Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users by posting the updated Policy on our website, and the changes will take effect upon posting.

If you have any questions regarding our Refund Policy, please contact us at support@rawproxy.io or via Telegram: @rawproxy